The Uphold® App provides full mobile access to your Uphold® Wallet and Exchange, enabling you to manage your multi-asset portfolio, execute trades, and monitor markets from anywhere. Available for both iOS and Android devices, the app offers a streamlined mobile experience with all the power of the web platform optimized for touch interfaces.
Execute trades across 250+ assets with real-time pricing and instant execution
Monitor your entire portfolio with live balance updates and performance charts
Receive instant price alerts, trade confirmations, and security notifications
Send and receive crypto instantly using QR code scanning technology
Download for iPhone and iPad running iOS 13.0 or later. Requires Face ID/Touch ID compatible device for biometric login.
Download for Android devices running Android 8.0 or later. Supports fingerprint authentication and modern security features.
Higher success rates for identity verification using mobile camera
Biometric authentication and device-level security features
Push notifications for price movements and account activity
App crashes, freezes, or fails to load properly on your device. Often caused by outdated app version, insufficient storage, or OS compatibility issues.
Update to latest version, clear app cache, ensure 500MB free storage, or reinstall the app. Check device compatibility requirements.
Unable to authenticate despite correct credentials. Common with biometric failures, 2FA sync issues, or account restrictions.
Toggle biometric settings, ensure 2FA time sync, use Uphold.com Login as backup, or contact support for Uphold Account Recovery.
Network timeouts, server errors, or persistent connection failures preventing app functionality.
Switch between WiFi/mobile data, disable VPN, check Uphold status page, or try during off-peak hours for better connectivity.
Post-update issues often stem from corrupted cache data, incomplete installation, or compatibility problems with your device's OS version. First, try force-closing the app and restarting your device. If problems persist, clear the app cache (found in device settings under Apps > Uphold > Storage > Clear Cache). As a last resort, uninstall and reinstall the app, ensuring you have your login credentials and 2FA backup codes available.
Biometric login failures can occur due to system updates, security settings changes, or app permissions. Go to your device settings and ensure Uphold® has permission to use biometric data. If Face ID or fingerprint still fails, toggle the biometric setting off and on in the Uphold® App settings. You can always fall back to traditional Uphold.com Login with your email, password, and 2FA code while troubleshooting biometric issues.
Mobile-specific "uphold error decline" messages often relate to device security flags, geographic restrictions, or app version compatibility. Ensure your app is updated to the latest version from the official app store. Try switching between WiFi and mobile data, as some network configurations trigger security restrictions. If trading declines persist, use Uphold.com Login on a desktop browser to verify your account status and trading permissions.
Mobile verification success depends on document quality and camera performance. Use natural lighting without flash, ensure all document corners are visible, and avoid glare on ID cards. The Uphold® App typically has higher verification rates than webcams. If verification repeatedly fails, try during daytime hours with better lighting, use a different ID document, or contact support with clear images of your documents for manual review.
Mobile network connectivity issues can stem from carrier restrictions, poor signal strength, or APN settings. First, try switching between 4G/5G and WiFi to identify the source. If using mobile data, ensure your carrier plan doesn't block financial app traffic. For persistent Error Connecting Uphold Account messages, reset your network settings (found in device settings) or try the app on a different network. The web platform at Uphold.com Login can serve as a backup during mobile connectivity issues.
While the Uphold® App employs strong security measures including biometric authentication and encryption, it's important to understand that Uphold® is a custodial platform - they hold assets on your behalf. For significant amounts, consider diversifying across multiple storage solutions including hardware wallets for long-term holdings. The app is secure for active trading and moderate balances, but practice good security hygiene: enable all available security features, use strong unique passwords, and never share your credentials or 2FA codes.